Healthcare Navigator

CAPS & Maple City • Goshen, IN

3h • $20 - $26 • Onsite

About The Position

The Health Care Navigator contributes to the mission and values of CAPS & Maple City by supporting patients and non-patients in accessing affordable health care. CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

Requirements

• Experience working with diverse groups of people.
• Ability to take initiative, work independently, and collaborate with the team.
• Ability to respectfully translate a variety of real-life situations into the Medicaid framework.
• Fluently bilingual: English/Spanish; oral and written.
• Effective interpersonal skills.
• Certification as an Indiana Navigator.
• Certified Application Counselor required (Training provided).
• Ability to perform prolonged periods of time in front of a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work.
• We are required by federal law to verify identity and eligibility to work in U.S.

Nice To Haves

• Associate degree strongly preferred, especially in social work or related field.

Responsibilities

• Assists patients in accessing insurance information and coverage through Medicaid and the Health Insurance Marketplace.
• Maintains certification as an Indiana Navigator.
• Assist patients in accessing in-house affordability resources.
• Assist patients access health care financial assistance programs through Goshen Health.
• Participates in community events to educate people about CAPS & Maple City’s navigator services.
• Maintains a high level of accuracy, completeness, confidentiality, and integrity in all documentation.
• Documents patient contact using electronic medical record.
• Documents patient interactions and services provided in the electronic medical record (EMR).
• Utilizes telephone encounters, encounter notes, and other appropriate EMR documentation methods to accurately capture patient contacts and services.
• Performs other duties that support shared team goals and organizational priorities, as assigned.
• Coordinates and follows up with members of the care team as needed to support patient access and continuity of care.
• Performs other duties that support shared team goals and organizational priorities, as assigned.

Benefits

• Retirement plan
• Health insurance
• Childcare reimbursement
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree