Healthcare Lead Server

HumanGood • Phoenix, AZ

2d • Onsite

About The Position

Under general supervision, the Server-Lead will oversee the day-to-day work of the servers in the Health Center including distributing and balancing the workload among team members in accordance with established workflow, assuring timely accomplishment of the assigned workload, and assuring that each team member has enough work to keep busy. The role involves training newly hired servers, overseeing host/hostess, bussers, and food runners, and maintaining front of house and kitchen sanitation requirements. The Lead Server will also wait on residents, taking orders, serving food, beverages, and desserts, and handling guest complaints professionally.

Requirements

• Healthcare service experience required.
• Food Handler’s required.
• High school diploma or equivalent required.

Nice To Haves

• Serving experience in a healthcare setting preferred.
• ServSafe certification preferred.
• Availability that might include evenings, weekends, & holidays.

Responsibilities

• Distribute and balance the workload among team members in accordance with established workflow.
• Assure timely accomplishment of the assigned workload.
• Assure that each team member has enough work to keep busy.
• Train newly hired servers.
• Oversee host/hostess, bussers, and food runners.
• Records accurate food and beverage orders and input into the POS system.
• Explains how menu items are prepared, describing ingredients and cooking methods.
• Handles guest complaints in a positive and professional manner, referring to supervisor as appropriate.
• Maintains front of house and kitchen sanitation requirements.
• Communicates appropriately with supervisors and dining room staff.
• Wait on residents, taking orders, serving food, beverages, and desserts.
• Serves desserts and salads.
• Cleans off dishes as residents finish eating.

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service)
• 7 company holidays
• 401(k) with up to 4% employer match
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED