Healthcare Improvement Project Manager

ICON plc • Blue Bell, SD

1d

About The Position

The Project Manager (HCI Program & Operations Specialist) serves as the operational backbone for healthcare improvement (HCI) portfolios, partnering closely with HCI Leads to plan, coordinate, execute, and track multiple concurrent initiatives. The role requires familiarity with healthcare improvement and sufficient understanding of the work to engage credibly with internal and external stakeholders, proactively manage the portfolio, synthesize findings, and anticipate risks and opportunities. The position is FSP-dedicated, and the sponsor is seeking CRO/pharma project management experience.

The successful candidate will apply health systems acumen, influence stakeholders without direct authority, communicate clearly, and work effectively with diverse teams. They will support project planning and execution, partner coordination, budgets and compliance, measurement and reporting, governance activities, portfolio tools, and operational process improvement.

Requirements

• Bachelor's degree.
• At least 5 years of program or project management experience, ideally supporting complex, multi-stakeholder initiatives.
• Direct experience or meaningful exposure to healthcare, healthcare systems, or health-related programs, such as work with health systems, payers, provider organizations, public health, medical societies, or pharma/biotech.
• Demonstrated ability to manage budgets, timelines, and multiple workstreams simultaneously with strong attention to detail and follow-through.
• Exposure to quality improvement, performance improvement, or implementation-improvement science methodology, such as IHI models or PDSA cycles.
• Ability to influence with diplomacy.
• High level of experience with Claude and/or Copilot.
• Experience with public-private partnerships.
• Experience managing relationships and workplans with external partners.
• Legal right to work in the country where the role is based.
• CRO/pharma project management experience is sought by the sponsor.

Nice To Haves

• Experience supporting complex, multi-stakeholder initiatives.
• Familiarity with IHI models, PDSA cycles, or similar quality- or implementation-improvement frameworks.

Responsibilities

• Partner with assigned HCI Leads to build and maintain integrated project plans, timelines, milestones, and budgets across concurrent HCI initiatives.
• Translate HCI strategy into structured workplans; track deliverables, dependencies, risks, opportunities, and issues; flag items requiring HCI Lead attention or execute within established guardrails.
• Maintain regular touchpoints with external collaborators during project ramp-up and closeout, helping them navigate Lilly processes.
• Coordinate cross-functional and cross-business-unit logistics for HCI execution with Medical Affairs, E&C, Legal, and external partners such as health systems, professional societies, and research institutes.
• Support requests for information, work orders, scope-change requests, payments, budget tracking and reconciliation, and milestone monitoring; monitor spending against plan, flag variances, and identify potential funding-compliance issues.
• Compile, organize, and quality-check data and materials for HCI measurement and reporting, ensuring with the HCI Lead that metrics reflect system-level change and patient-level outcomes.
• Prepare and synthesize materials for external meetings, internal leadership discussions, HCI Steering Committees, and other governance forums; capture decisions and action items and drive follow-through.
• Help maintain portfolio technology and ecosystem tools, including trackers, dashboards, and collaboration platforms.
• Lead landscape analyses for new disease states, HCI focus areas, or approaches.
• Identify opportunities to standardize or streamline recurring portfolio operations and propose process improvements.
• Perform additional operational tasks as required by portfolio demands and HCI Lead needs.

Benefits

• Competitive base salary and performance-related incentives.
• Medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level