Healthcare Front Office Coordinator - San Mateo - CA

CQ Partners•San Mateo, CA

1d•Onsite

About The Position

Since 2018, Eartone Hearing Aid Center has had the pleasure of helping thousands of local people to achieve better hearing through a methodical process of industry best practices combined with a big heart and soul. By combining great technology with an even greater level of care and expertise, our promise is that we will support you every step of the way to help you achieve better hearing and allow you to continue to bring your best self to the world. We are seeking a patient care coordinator/front office coordinator to join our team in San Mateo, CA!

Requirements

High School Diploma required
2 years front office experience
Must be computer literate in all Microsoft Office programs.
Must be able to work well independently and be detailed-oriented and organized.

Nice To Haves

associate’s degree preferred
Excellent people and customer service skills
Ability to handle heavy phone work and provide top-notch service.
Strong organizational skills.
Excellent communication skills.
Prior medical/healthcare office experience a plus!
Independent worker, thinks on their feet

Responsibilities

Handle patient calls and effectively manage schedule
Contact patients to confirm appointments.
Track and report daily scheduling metrics.
Effectively handle telephone inquiries.
Greet patients immediately upon their arrival and provide excellent customer service.
Help with patient testing as needed.
Maintain patient records in billing/scheduling system and in hard copy.
Type correspondence for professionals.
Provide back-up billing support.
Will be taught how to clean and do minor repair of hearing aids
Housekeeping of the office such as vacuuming, trash, inventory, etc.