Healthcare Front Office Coordinator - West Hartford, CT

CQ Partners•West Hartford, CT

11h

About The Position

Busy West Hartford Ophthalmology practice with 10 satellite offices, looking for a Float Front Desk Medical Receptionist to join our team. This position serves as a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks within reception area. Duties/Responsibilities: Essential responsibilities include but are not limited to: Travel between the sites covering call outs, PTO, and busy days Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives Route calls to appropriate resources Enter new patient information into EMR system; obtain and verify patient demographics Update existing patient information Scan documents into the patients’ electronic chart Schedule appointments Verify insurance benefits and co-payments Patient check-in and check-out Collect copayments and other patient balances Identify and escalate priority issues Help with mail distribution and proper flow of correspondence

Requirements

Willingness to learn new skills as required by the needs of the practice
Master new skill sets withing 6 months of their introduction
Available to work Monday through Friday, as well as occasional Saturdays
Excellent data entry and typing skills
Superb customer service skills
Excellent active listening, problem solving, verbal and written communication skills
Strong interpersonal and organizational skills
Adaptability to differing personality types
Ability to multi-task, manage time effectively and prioritize tasks
Dedication to teamwork and maintaining confidentiality
Ability to function well in a high-paced and at times stressful environment.
Must have reliable transportation as this role requires travel
High school diploma or equivalent.
1 year Customer Service (Preferred)
1 year Computer Skills (Preferred)

Nice To Haves

Bilingual (Spanish) reading, writing, and speaking skills are a plus
Ophthalmology experience preferred but not required

Responsibilities

Travel between the sites covering call outs, PTO, and busy days
Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
Route calls to appropriate resources
Enter new patient information into EMR system; obtain and verify patient demographics
Update existing patient information
Scan documents into the patients’ electronic chart
Schedule appointments
Verify insurance benefits and co-payments
Patient check-in and check-out
Collect copayments and other patient balances
Identify and escalate priority issues
Help with mail distribution and proper flow of correspondence