Healthcare Engagement Specialist, Remote

Salvo Health•San Antonio, TX

8d•Remote

About The Position

Salvo Health is seeking an experienced Engagement Specialist to conduct outreach and enroll patients in Salvo Health care. This role involves helping patients get set up with ongoing support and guidance for their GI conditions. Engagement Specialists are responsible for educating patients about the benefits of remote patient monitoring and assisting them in signing up for Salvo’s wrap-around GI care services. You will act as the initial point of contact for partners' patients, providing one-on-one advising to ensure they are set up for success with the Salvo Health platform and services. This is a fully remote position that requires strict adherence to HIPAA guidelines and privacy rules. Salvo Health values diversity and welcomes candidates from all backgrounds for this important role.

Requirements

3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
Ability to sit at workstation for a long duration using a computer and headset to interact with patients
Excellent interpersonal, verbal, and written communication skills
Experience and comfort handling confidential data
Experience and ability to thrive in a fast-paced, high-growth environment
Goal-oriented with a focus on achieving sales objectives
Must have a hard wired, high speed internet connection

Nice To Haves

Healthcare and/or functional medicine experience preferred
Remote work experience preferred
Bi-lingual a plus (English/Spanish)

Responsibilities

Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service
Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)