Healthcare Director, Dental Strategy

West Monroe • Chicago, NY

16d • Hybrid

About The Position

West Monroe is seeking a Healthcare Director to join their dental strategy team within the broader Healthcare Practice. This role focuses on growing the dental and specialty benefits segment of the healthcare business by expanding client relationships, developing new opportunities, and delivering business and technology consulting solutions for healthcare organizations. The ideal candidate will have deep experience in the dental ecosystem, including payers, providers, DSOs, investors, and technology service organizations. Experience with specific platforms like Denticon, Dentrix, Open Dental, Weave, Pearl, Overjet, Facets, HealthEdge, DentalXChange, Fluent, and Vyne is preferred.

Requirements

• Bachelor's degree required.
• 8–12 years of consulting, healthcare, or professional services experience, including leadership of complex business and technology transformation programs.
• Strong understanding of claims, dental operations, DSO operations, dental practice management, and dental technology solutions and trends.
• Demonstrated success managing client relationships, expanding existing accounts, and contributing to business development efforts.
• Experience leading complex transformation initiatives involving operational, digital, technology, or organizational change.
• Strong executive communication, facilitation, and presentation skills with experience engaging senior client stakeholders.
• Experience leading and developing high-performing consulting teams while mentoring junior team members.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Ability to travel 25–50%.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.

Nice To Haves

• Advanced degree preferred.
• Experience with one or more of the following platforms: Denticon, Dentrix, Open Dental, Weave, Pearl, Overjet, Facets, HealthEdge, DentalXChange, Fluent, and Vyne.

Responsibilities

• Serve as an engagement leader across a portfolio of healthcare clients, specifically related to dental and specialty benefits.
• Partner with executive and senior healthcare leaders on operational transformation, system implementations, technology strategy, and organization/technology assessments.
• Lead complex business and technology transformation engagements, ensuring delivery excellence, client satisfaction, and measurable outcomes.
• Oversee project scope, budgets, risks, quality, and stakeholder communications across multiple engagements.
• Analyze client challenges and develop practical, innovative solutions that deliver measurable business value.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations.
• Apply AI technologies to improve delivery efficiency, enhance insights, and elevate client outcomes.
• Be visible within the dental ecosystem, supporting innovative, strategic, and technical relationships across clients.
• Support the growth of existing client relationships while cultivating new opportunities within healthcare clients.
• Partner with practice leaders on prospecting, networking, and market-facing activities.
• Lead proposal development, solution design, pricing support, and pursuit activities for new and existing clients.
• Develop and maintain relationships with healthcare executives, industry organizations, and strategic partners.
• Collaborate with cross-functional teams to execute go-to-market strategies and contribute to practice growth.
• Contribute to the execution of the Healthcare Practice's growth objectives and strategic priorities.
• Help develop methodologies, offerings, accelerators, and thought leadership.
• Mentor, coach, and develop consultants while fostering an inclusive, collaborative, and high-performing culture.
• Support recruiting, onboarding, and career development initiatives across the practice.
• Contribute to resource planning, knowledge sharing, and continuous improvement efforts.

Benefits

• Medical, dental, vision, and basic life insurance.
• Company’s 401k plan.
• Employee stock ownership program.
• Annual bonuses.
• Unlimited flexible time off.
• Ten paid holidays throughout the calendar year.
• Ten weeks of paid parental leave upon hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Director