Customer Service Representative
About The Position
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. As a Digital Mailroom Specialist, you will be an integral part of our team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. Your role is critical in meeting productivity metrics and ensuring the timely and accurate processing of mail. You will also play a key role in electronic indexing, document scanning, barcode creation, and outbound customer service.
Requirements
- HS Diploma or equivalent
- Basic computer literacy
- Excellent verbal and written communication skills
- Ability to type 35-40wpm, with 95% accuracy
- Ability to maintain high levels of confidentiality
- Excellent attention to detail
- Ability to work independently
- Ability to multi-task
Nice To Haves
- College Degree is a plus
- 1-2 years customer service experience
Responsibilities
- Must be able to work in a volume driven, fast paced, environment.
- It is necessary to complete tasks in accordance with metric guidelines.
- Identify and coordinate mail according to guidelines
- Maintain high level of quality production, meeting hourly KPI’s
- Perform electronic indexing
- Scan processed documents
- Create and validate envelope tracking and barcodes
- Some Outbound customer service
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
