Healthcare Data Analyst - Galveston

University of Texas Medical Branch (UTMB)•Galveston, TX

About The Position

Responsible for developing, preparing, interpreting, and monitoring moderate–to–complex health process and outcomes data analyses, projections, data modeling, and reports used by system management in decision-making. Develops, implements, and monitors reporting and analysis solutions from multiple databases to ensure efficient processing, up-to-date tools, improved patient experience, and clinical and operational efficiencies. Serves as an expert resource to provide reporting and analysis guidance and support. Responsible for weekly, monthly, quarterly, annual, and ad-hoc reports design and distribution. UTMB is seeking a Patient Experience Data Analyst to join our Human Experience (HX) and Patient Experience (PX) team. In this role, you will collect, organize, and analyze data from sources such as Press Ganey, CAHPS, and operational databases to provide insights that improve patient care and organizational performance. Why Join UTMB: This position offers the opportunity to directly influence patient experience outcomes across the health system. You’ll work in a collaborative environment where your expertise in data analysis helps shape strategies that enhance care quality and patient satisfaction.

Requirements

Bachelor degree in informatics, information technology, business, data science, or a related field.
Three (3) years of directly-related work experience

Nice To Haves

Master's degree in business administration or related field
Registered Nurse (RN)
Experience in analysis, quality reporting, or decision support in the healthcare industry

Responsibilities

Collaborate with various health system stakeholders to design and develop data models and reporting solutions for quality, patient safety, patient satisfaction, and health system operations.
Develop and incorporate clinical service line and department patient experience, clinical, quality, and operational reports, scorecards, and databases utilized to improve clinical and operational processes. Work collaboratively with other teams to provide analytical support to periodic quality reporting to external parties (Press Ganey, CMS, Vizient, Leapfrog, etc.), including data validation, discrepancy analysis, market referencing, and benchmark establishment.
Responsible for the collection, analysis, and reporting of data from multiple data sources to create actionable reports and knowledge for peers and leadership. Abstract information for decision support purposes, including service-line reporting and other duties as may be identified to assist decision-making.
Provides technical support to other analysts, managers, clinicians, and executives in utilizing health data. Monitor adherence to data standards, support clients with a broad range of technical expertise, and provide technical and end-user documentation. Prepare and assist in the presentation of the strategic process and outcomes metrics.
Assist in developing ETL (Extraction, Transformation, and Loading) processes to acquire and load data from internal and external sources.
Extract, interpret, analyze, and prepare presentations of such information for senior management (e.g., patient experience, service line, DRG, and physician profiling).
Assists with data for implementing patient experience and quality improvement processes and initiatives. Research other qualified outside benchmark data for comparison to internal benchmarks. Manage and design reports and benchmarking results clearly and concisely, and process and interpret report data for decision-making effectively and efficiently. Serve as a liaison
Develop, prepare, interpret, and monitor moderate-to-complex health process and outcomes analyses.
Build projections, data models, and reports to support system-wide decision-making.
Serve as a subject matter expert, offering guidance and support in reporting and analysis.
Design and distribute PX reports on a weekly, monthly, quarterly, annual, and ad-hoc basis.