Healthcare Customer Service Representative
TEKsystems•Roseburg, OR
•$19 - $19•Onsite
About The Position
Provide excellent customer service to all Medicare Advantage members. Assist with coverage and claims related questions. Accurately interpret benefits and policy provisions for all products. Conduct research and follow-up for prompt resolution. Work efficiently in a high volume call center while maintaining a professional, polite manner. Research, investigate and triage customer issues of concern and dissatisfaction as assigned. Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Requirements
- Tech savvy
- Call center experience and understanding metrics/expectations
- Computer literacy
- Excellent phone etiquette and professional demeanor
- Understand how to resolve customer service issues effectively and efficiently
- Empathy is crucial for success in this role
Nice To Haves
- Prior healthcare experience is preferred
Responsibilities
- Provide excellent customer service to all Medicare Advantage members.
- Assist with coverage and claims related questions.
- Accurately interpret benefits and policy provisions for all products.
- Conduct research and follow-up for prompt resolution.
- Work efficiently in a high volume call center while maintaining a professional, polite manner.
- Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
- Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
