Healthcare Customer Service Representative

TEKsystems•Salem, OR

5d•$19 - $19•Onsite

About The Position

This is a Contract to Hire position based out of Salem, OR. The role involves providing excellent customer service to all Medicare Advantage members, assisting with coverage and claims related questions, and accurately interpreting benefits and policy provisions for all products. The representative will conduct research and follow-up for prompt resolution, work efficiently in a high volume call center while maintaining a professional, polite manner, and research, investigate, and triage customer issues of concern and dissatisfaction as assigned. The role also requires advocating for the customer by explaining benefits in a detailed and courteous manner so they are understood.

Requirements

Customer service skills
Tech savvy
Call center experience and understanding metrics/expectations
Computer literacy
Excellent phone etiquette and professional demeanor
Ability to resolve customer service issues effectively and efficiently
Empathy is crucial for success in this role

Nice To Haves

Prior healthcare experience is preferred

Responsibilities

Provide excellent customer service to all Medicare Advantage members.
Assist with coverage and claims related questions.
Accurately interpret benefits and policy provisions for all products.
Conduct research and follow-up for prompt resolution.
Work efficiently in a high volume call center while maintaining a professional, polite manner.
Research, investigate and triage customer issues of concern and dissatisfaction as assigned.
Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood.