Healthcare Customer Service Representative

TEKsystems•Rockford, IL

1d•$16 - $16•Hybrid

About The Position

We are seeking a detail‑oriented and customer‑focused Medical Scheduling Coordinator to support the coordination of medical examinations and related services. In this role, you’ll serve as a key point of contact between physicians, clients, and examinees—ensuring appointments are scheduled accurately, communications are clear, and services run smoothly. This is an excellent opportunity for someone with medical scheduling or healthcare call center experience who thrives in a fast‑paced, service‑driven environment. This is a hybrid role that will require 1 day onsite in Rockford, IL weekly. Training will be 1 month fully onsite

Requirements

High school diploma or equivalent
Minimum of one year of related experience (medical scheduling, healthcare call center, or similar), or an equivalent combination of education and experience
Proficiency with computers and Microsoft Office (Word, Excel, Outlook)
Strong data entry skills with attention to detail
Excellent verbal and written communication skills
Strong organizational and time‑management abilities
Ability to work independently while contributing to a team‑oriented environment
High level of accuracy, confidentiality, and professionalism
Ability to prioritize tasks and remain focused amid frequent interruptions
Comfortable working under pressure and adapting to changing priorities
Ability to follow company policies and management direction consistently

Nice To Haves

Experience working in a medical office environment
Ability to manage multiple phone lines in a high‑volume setting
Typing speed of at least 35 words per minute

Responsibilities

Schedule medical examinations using internal database systems
Coordinate and confirm appointment dates and times with physicians’ offices
Communicate with clients and examinees regarding scheduling, physician CVs, appointment changes, cancellations, no‑shows, and receipt of medical records or images
Confirm receipt of records for review referrals
Prepare and send daily exam notification letters
Serve as a liaison between physicians, clients, and examinees to ensure seamless communication
Submit client invoices or billing issues to accounting when applicable and ensure required pre‑payments are collected
Coordinate ancillary services such as interpreters, chaperones, transportation, and exam site rentals as needed
Respond to inquiries regarding report status or additional information
Provide support to other offices and team members as needed
Arrange lodging and transportation for out‑of‑town examinees
Process incoming and outgoing mail, deliveries, and shipments
Participate in required training and educational activities