Healthcare Customer Service Representative

TEKsystems•Racine, WI

22h•$19 - $21•Onsite

About The Position

Join a supportive, fast‑paced healthcare team where you’ll play a key role in helping patients receive the medical equipment they need. If you enjoy problem‑solving, talking to people, and staying organized, this role is a great opportunity to grow your career in the DME/healthcare space. What You’ll Do In this role, you’ll support patients, providers, and internal teams by ensuring DME orders are processed accurately and on time. Your day‑to‑day includes: Handling approximately 30 inbound calls and 40–50 outbound calls focused on order updates and patient support Assisting walk‑in patients with basic DME order entry Navigating multiple EMR systems to gather necessary documentation Entering, reviewing, and verifying order details, authorizations, and expiration dates Communicating ongoing insurance trends with Customer Service and Management Requesting the setup of new insurance carriers when needed Contacting patients when documentation doesn’t meet payer guidelines and helping guide next steps Responding to calls and emails promptly to support referral processing and patient inquiries Documenting all interactions and updates according to company processes Verifying and submitting orders with a high level of accuracy Meeting quality assurance goals and performance metrics Helping resolve customer concerns with patience and professionalism

Requirements

Strong customer service (retail, call center, office service, etc.)
Healthcare Call Center Experience (Insurance Verification)
Order entry and data entry experience
Comfort with both inbound and outbound calling
Ability to stay organized while handling multiple tasks

Nice To Haves

Bilingual (Spanish)

Responsibilities

Handling approximately 30 inbound calls and 40–50 outbound calls focused on order updates and patient support
Assisting walk‑in patients with basic DME order entry
Navigating multiple EMR systems to gather necessary documentation
Entering, reviewing, and verifying order details, authorizations, and expiration dates
Communicating ongoing insurance trends with Customer Service and Management
Requesting the setup of new insurance carriers when needed
Contacting patients when documentation doesn’t meet payer guidelines and helping guide next steps
Responding to calls and emails promptly to support referral processing and patient inquiries
Documenting all interactions and updates according to company processes
Verifying and submitting orders with a high level of accuracy
Meeting quality assurance goals and performance metrics
Helping resolve customer concerns with patience and professionalism