About The Position
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. This role involves connecting with customers via phone/email/chat/and or social media to resolve their questions or concerns, calmly attempting to resolve and de-escalate any issues, and escalating interactions when necessary and appropriate. Representatives will also respond to requests for assistance and/or possible processing payments, track all call related information for auditing and reporting purposes, provide feedback on call issues, and upsell if required.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
- Proof of internet speed required
Nice To Haves
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Responsibilities
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
