Healthcare Customer Service Representative - Remote KS

Gainwell Technologies LLC•Any city, OH

6d•$35,360 - $38,900•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As a Healthcare Customer Service Representative – Topeka, KS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution. Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner. Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience. Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote. Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.

Requirements

High school diploma or G.E.D.
Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and customer service skills, along with an exceptional attention to detail.
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote.
Skilled in solving computer-related technical problems over the phone.
Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
Experience in the healthcare industry in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly desired.

Responsibilities

Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured. Provide accurate information by utilizing the resource materials provided within manuals, processes, guides, and OneNote.
Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.