Healthcare Customer Service Clerk (HYBRID)

Community Health Systems • Franklin, TN

13d • Hybrid

About The Position

The Healthcare Customer Service Clerk (Hybrid) is responsible for performing a variety of administrative and clerical tasks to support departmental operations. Duties may include managing correspondence, processing data, auditing records, or handling specialized functions such as pre-litigation support or web access management. This role requires attention to detail, accuracy, and the ability to manage multiple tasks in a fast-paced environment. Depending on the department, specific job duties may vary but remain focused on maintaining operational efficiency and supporting the department's objectives.

Requirements

• H.S. Diploma or GED required
• 0-1 years of prior clerical or administrative experience required
• Ability to commute to Franklin, TN office at least three days per week
• Proficiency in data entry and basic computer software, including Microsoft Office and department-specific systems.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both written and verbal, with the ability to correspond professionally.
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment.
• Problem-solving skills to address discrepancies and support departmental needs.

Nice To Haves

• Associate Degree or coursework in a relevant field preferred

Responsibilities

• Processes data entry tasks, ensuring all information is entered accurately and in a timely manner.
• Prepares and sends correspondence to internal teams, clients, or third-party organizations, maintaining clear and professional communication.
• Conducts audits and reviews of records, payments, or refunds, ensuring compliance with departmental and organizational policies.
• Assists in pre-litigation activities, including gathering documentation, preparing reports, and coordinating with legal teams.
• Manages web access requests, providing timely support to users and ensuring proper access control.
• Reviews and resolves discrepancies in data, payments, or documentation, escalating issues to the appropriate team when necessary.
• Maintains organized records and files, ensuring they are up to date and easily accessible.
• Responds to inquiries from internal and external stakeholders regarding account status, data accuracy, or correspondence.
• Supports departmental reporting and documentation efforts by preparing accurate and comprehensive reports as requested.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED