Healthcare Customer Care Representative - 11:30am - 8pm Shift EST

Summit Health•Remote - New Jersey, NJ

8d•$18 - $20•Remote

About The Position

Customer care representative is responsible for answering inbound calls in a centralized access center environment. Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols. Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s). Obtains, verifies and updates patient information; maintains confidentiality according to policies: • Patient demographics • Pre-registration of patients • Insurance contracts and coverage • Electronic Health Record • Other data fields as needed Achieves a minimum call standard as pre-determined by department goals. Maintain a 95% or higher call quality threshold and 90% or above CSAT Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements.

Requirements

High School Graduate/GED required
1+ year of healthcare experience required.
EPIC system experience
2 years’ customer service experience preferred.
Ability to communicate in English, both orally and in writing required.
Strong interpersonal and customer service skills are required.
Knowledge of medical terminology preferred.
Ability to organize and perform multiple tasks promptly required.
Strong attention to detail required.
Previous office and computer experience required.
Experience with Standard Office Technology in a Window based environment preferred.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)

Nice To Haves

EPIC system experience
2 years’ customer service experience preferred.
Knowledge of medical terminology preferred.
Experience with Standard Office Technology in a Window based environment preferred.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

Responsibilities

Responsible for scheduling patient appointments in a multi-specialty, multi-location environment.
Accurately recommends physicians and schedules into multiple medical specialties with individual scheduling criteria for 500+ providers.
Responsible for identifying and coordinating the required medical test before seeing a physician for a physical examination or to bring a patient in fasting.
Must be able to identify WC/MVA insurance cases for referral to a case coordinator.
Perform patient account upgrades including demographics, health insurance, referring provider, and PCP.
Must be knowledgeable and conversational in all health insurances that are par or non-par with Summit Health/VillageMD.
Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff.