Healthcare Customer Care Representative

NTT DATA Services • Honolulu, HI

18h • Remote

About The Position

NTT DATA Services is seeking Healthcare Customer Care Representatives for a remote opportunity in Honolulu, Hawaii. Candidates must be local to Honolulu. The first day will be onsite for orientation. The estimated start date is November 6, 2026, and the stated pay rate is $20 per hour. The regular schedule is Monday through Friday; training is Monday through Friday from 7:00 a.m. to 3:30 p.m. local time.

In this role, you will assist members with pharmacy benefit plans by handling inbound phone calls. You will answer questions about prescription insurance, medication coverage, and mail-order prescriptions, helping members understand their coverage and options. The role may involve serving a variety of clients and call types as the business evolves. You will use your skills and knowledge to help simplify members’ healthcare experiences while learning about healthcare and developing your own experience.

NTT DATA Services is an equal opportunity employer committed to creating a diverse and inclusive environment. Applicants needing disability-related assistance or accommodation are encouraged to inform their recruiter.

Requirements

• At least 1 year of experience interacting with customers, such as in a call center, retail, customer service, hospitality, or military environment.
• Computer proficiency in Windows-based applications.
• Verifiable high school diploma or GED.
• Must be local to Honolulu, Hawaii.
• Ability to work Monday through Friday; training hours are 7:00 a.m. to 3:30 p.m. local time.

Nice To Haves

• At least 6 months of healthcare experience.
• Ability to problem-solve in a positive, productive manner.
• Ability to relate to customers patiently and helpfully, demonstrating genuine concern for improving their quality of life.
• Reliability and compliance with scheduling standards.
• Patience and empathy, with the ability to express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.

Responsibilities

• Handle inbound calls from members about pharmacy benefit plans.
• Answer questions regarding prescription insurance, medication coverage, and mail-order prescriptions.
• Help members understand their coverage and available options.
• Provide solutions that help simplify members’ healthcare experience.
• Serve a variety of clients and call types.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED