Healthcare Coordinator

Lyric National•Lincolnwood, IL

2d•Onsite

About The Position

At Lyric National Inc., we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services. By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated partners in building the future of senior care. We are looking for a detail-oriented Healthcare Coordinator to join our call center, "The Pit," as the primary point of contact for residents, families, and healthcare providers. In this role, you will act as a vital liaison, ensuring onsite physician visits and ancillary services are executed with precision while minimizing disruptions to facility operations. We are looking for a proactive problem-solver who can navigate complex care needs with empathy and high-level organizational skills.

Requirements

High school diploma or equivalent
3+ years of experience in Scheduling and Coordinating Healthcare appointments within a care facility (i.e., Skilled Nursing Facility (SNF), Long-Term Care...etc.)
Strong understanding of long-term care and provider workflows and the ability to manage multiple provider priorities simultaneously
Familiarity with Electronic Health Records (EHR) and Microsoft Office Suite
Excellent communication skills with the ability to interact professionally with clinicians, residents, and families
Ability to work on-site 5 days a week in the Lincolnwood, IL office (9:00 AM – 5:00 PM) with occasional local travel as needed (i.e. off-site training)

Nice To Haves

Associate or Bachelor's degree
Previous Healthcare administrative, finance, or operations experience within care facilities (i.e., Skilled Nursing Facilities (SNF), Hospice Care, Physical Therapy, Home Help or Hospitals)
Understanding of CMS regulations, medical terminology, HIPAA, and interdisciplinary care planning
Specific Experience within Skilled Nursing Facilities (SNF) or senior care environments, HIPAA compliance, and the Illinois MEDI system

Responsibilities

Create ad-hoc appointments for residents and provide real-time updates on medical orders and Provider arrival times to keep all stakeholders informed
Ensure facilities maintain real-time visibility into daily provider schedules and upcoming resident appointment
Accurately document appointment schedules, updates and communications in the facility's EHR and scheduling system inclusive of scheduling activities to meet regulatory timelines (i.e., 30-day, 60-day, and 90-day follow-up requirements for long-term care)
Serve as the primary point of contact for onsite providers (podiatry, dentistry, etc.) and communicate "provider census" lists to facility leadership
Accurately document schedules in the facility's EHR system, ensuring all activities meet regulatory timelines (30/60/90-day requirements) and HIPAA standards
Monitor and resolve scheduling conflicts that may impact nursing workflows, resident routines, or provider rounds
Partner with the Facility staff, social services and Medical Records to support admission scheduling for new residents and coordinate specialty, telehealth, or preventive care clinics