Healthcare Coordinator

Team Select Home Care•Phoenix, AZ

58d•Onsite

About The Position

The Healthcare Coordinator supports the operational management of an assigned patient caseload by coordinating scheduling, processing payroll, and supporting day-to-day branch functions. This role helps ensure patients are appropriately staffed, payroll is accurate and timely, and communication between families, clinicians, and the branch remains consistent. The Healthcare Coordinator plays a key role in maintaining operational flow, data accuracy, and continuity of care.

Requirements

Strong organizational skills with the ability to manage multiple cases simultaneously.
Ability to prioritize and respond effectively in a fast-paced environment.
Strong written and verbal communication skills.
Demonstrated ability to build rapport with families and operational staff.
Basic proficiency in Microsoft Office and electronic medical record systems.
High School Diploma or GED required.
Minimum two years of customer service or healthcare coordination experience preferred.

Nice To Haves

Bachelor’s degree in Business preferred.

Responsibilities

Support the coordination of an assigned caseload by maintaining accurate staff schedules and coverage.
Develop, update, and manage field staff schedules within the electronic medical record system.
Monitor open shifts and assist in resolving coverage gaps.
Adjust schedules based on call-offs, staffing changes, and patient needs.
Participate in on-call rotation to support after-hours scheduling needs.
Perform payroll verification for assigned cases, ensuring accuracy of hours worked and alignment with scheduled care.
Review and validate time entries in collaboration with clinical staff prior to payroll processing.
Identify and resolve discrepancies related to timekeeping, scheduling, and documentation.
Maintain accurate records within the EMR related to schedules, hours, and staff assignments.
Maintain consistent communication with families and field staff regarding scheduling updates and coverage changes.
Support coordination of care in collaboration with operations and clinical leadership.
Build positive working relationships that support patient satisfaction and staff retention.
Document scheduling updates, payroll notes, and communication in Statewise and other designated systems.
Support recruiting efforts as needed, including candidate coordination and onboarding assistance.
Assist with general office operations including phones, supplies, and device support.
Collaborate with branch leadership to identify and resolve operational issues.
Maintain confidentiality of employee, patient, and company information.
Adhere to and promote the Compliance Plan.