Healthcare Coordinator

Served With Honor • Austin, TX

1d • Remote

About The Position

The Healthcare Coordinator plays a critical role in Telemedica's evolving care delivery model. This position supports the clinical readiness process for veterans seeking medical evidence for VA disability claims and lays the groundwork for expanded clinical services, including future offerings that may serve veteran family members and caregivers. Coordinators ensure timely and accurate completion of intake and documentation tasks, enabling high-quality care delivery across current and future service lines. As Telemedica advances its integrated care model, this role will be foundational in supporting multi-disciplinary coordination and clinical operations.

Requirements

• 2+ years of experience in healthcare coordination, medical office support, or similar clinical operations
• Strong understanding of medical documentation and patient communication
• High attention to detail and ability to manage multiple cases simultaneously
• Experience with CRM, EHR, or care management platforms

Nice To Haves

• Experience in a telehealth or virtual care coordination setting
• Experience in multidisciplinary medical practices
• Familiarity with the VA disability process
• Exposure to care delivery models or integrated clinical teams

Responsibilities

• Coordinate care preparation activities, including intake form readiness and documentation tracking
• Communicate with veterans to gather, verify, and clarify necessary information prior to service
• Support basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution, until full customer service transition is complete
• Collect, organize, and upload medical records and supporting documents to clinical systems
• Confirm appointment logistics and ensure veteran readiness ahead of scheduled services
• Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows
• Serve as the primary point of contact for veterans navigating the intake-to-service process
• Contribute to the development of streamlined care coordination workflows
• Support initiatives to expand services beyond medical evidence into broader care delivery for veterans and their families
• Collaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readiness
• Participate in data-informed process improvements and clinical readiness initiatives
• Serve as a resource for future clinical integration efforts, including RN-led and multidisciplinary team support

Benefits

• Healthcare: PPO and HSA plans
• Retirement: 401(k) with up to 3% employer match
• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off: 30 Days Paid Time Off (PTO), plus 14 paid holidays
• Insurance: Short and Long-Term Disability, Life Insurance
• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave
• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed