Healthcare Coordinator Interpreter GPS - Spanish

Cleveland Clinic•Cleveland, OH

1d•Hybrid

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an GPS Healthcare Coordinator Interpreter, you will Coordinates patient services and responds to a wide variety of patient requests for the International Patient including relationship management, appointments coordination, health system navigation, conflict resolution, intensive problem solving and risk mitigation, communications while assisting international patients and physicians, professional and administrative staff members. Facilitates the coordination of care involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives. A caregiver in this role works days from 8:00 a.m. -- 5:00 p.m. with travel 25% to 50% of the time, as needed, to Northeast Ohio Cleveland Clinic locations.

Requirements

High School Diploma/GED
Five years of customer service experience in an exceptional customer service environment OR Bachelor's degree
Valid State Driver’s License and maintain automobile insurance coverage
Must obtain Ohio license within 30 days of starting date
PC and Microsoft proficiency
Fluent in one or more foreign languages - verbal and written
Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations

Nice To Haves

Bachelor's degree
Medical terminology knowledge attained through formal coursework or experience
Healthcare experience
Professional interpreting experience
Experience with maintaining confidentiality and performing complaint resolution

Responsibilities

Assist international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process.
Interpret dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, and patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.
Facilitate communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.
Ensure that patients understand their illness, its treatment and their legal rights.
Interpret sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.
Coordinate patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, x-rays, etc.
Assist with problem resolution and process improvement.
Collaborate with staff to coordinate appropriate response to request utilizing second language skills.
Provide timely follow-up to complaints to minimize negative consequences.
Assist the department by working an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.
Other duties as assigned.