Healthcare Concierge, Care Partner

Yalent

34d • Remote

About The Position

AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care — we deliver care. We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale. This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet. Every facility in AllCare's network gets a Primary and Secondary Care Partner. You'll be one or the other. Administrators, nurses, and families will know your name. You'll know their residents by name. Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day. This is not an inbound call center role. AI handles the first layer of inbound requests. Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops. You are the reason a facility trusts AllCare.

Requirements

• B.Pharm or PharmD degree from an accredited Egyptian university.
• 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.
• New graduates with strong English and customer orientation will be considered.
• Fluent written and spoken English.
• Neutral accent preferred; clarity and warmth required.
• Willingness and ability to work US Pacific Time hours
• US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).
• Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset.
• Care Partners work alongside AI daily.
• Detail-oriented, process-disciplined, and calm under pressure.
• Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.
• Based in Egypt with valid work authorization.

Nice To Haves

• Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).
• Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.
• Experience in a Primary/Secondary account coverage model or named-account service model.

Responsibilities

• Own a portfolio of facilities.
• Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.
• Run the outbound workflow.
• Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.
• Review and reconcile medication records alongside AI tooling.
• Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.
• Keep facility census data accurate and current across AllCare's systems.
• Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.
• Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities.
• Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.
• Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.
• Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director.

Benefits

• Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.
• Health benefits and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level