Healthcare Client Success Analyst

Neolytix•Chicago, IL

About The Position

We are seeking a proactive and client-focused Healthcare Client Success Analyst to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management. As a Client Success Analyst, you will: Manage and strengthen client relationships. Support account growth through consultative engagement. Help clients identify opportunities for improved business performance. Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role. This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

Requirements

Bachelor’s degree in Healthcare Administration, Business, or related field (required).
1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).
Strong communication skills—able to simplify complex healthcare or financial concepts for clients.
Analytical mindset with the ability to interpret performance data.
Highly organized, proactive, and eager to learn and grow into a consultative role.

Nice To Haves

Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.

Responsibilities

Act as the primary point of contact for assigned healthcare provider clients.
Conduct regular check-ins to understand client goals, challenges, and opportunities.
Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.
Identify opportunities to expand services, aligning Neolytix solutions to client needs.
Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.
Partner with internal teams to present tailored solutions that demonstrate tangible ROI.
Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.
Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.
Translate technical or financial insights into clear, actionable recommendations for clients.
Work closely with Delivery teams to ensure service quality and alignment with client expectations.
Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.
Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.