Healthcare Center Manager - Seeking Advanced Practice Provider
About The Position
UPMC Touchstone Medical Imaging is opening soon in Butler, Pennsylvania, offering cost-effective and convenient outpatient diagnostic imaging services. This joint venture between UPMC and Touchstone Medical Imaging, a national leader in outpatient imaging, aims to provide comprehensive medical imaging in a single location. The Center Manager will be responsible for delivering high-quality, efficient, and effective services to imaging patients and their families in a high-complexity center. This role involves fostering a positive and collaborative work environment, overseeing daily activities, patient flow, operations, clinical procedures, and staff performance. The manager will also participate in short-term and long-range planning and business development.
Requirements
- At least 3 years of experience as a licensed Physician’s Assistant or Nurse Practitioner (Advanced Practitioner Provider)
- Business management experience
- Knowledge of financial acumen and ability to manage P&L
- Graduate level education
- Ability to take initiative to improve processes, think strategically and identify trends
- Ability to provide open, honest feedback to improve decision making
- Ability to influence across the organization and work effectively with all levels of management and staff
- Ability to maintain and build constructive relationships that produce results
- Ability to effectively supervise exempt and non-exempt staff
- Ability to work in a fast-paced environment and meet established deadlines
- Ability to be flexible in schedule and adaptable to constant change
- Ability to effectively handle details with accuracy
- Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
Responsibilities
- Manages center(s) within a single geographic area
- Maintains positive working relationships with joint venture partnerships, if applicable
- Acts as the owner of the P&L with responsibility for escalating issues and concerns
- Develops, reviews, and implements action plans based on financial reporting to enhance center performance
- Attends training to stay up to date on best practices and protocols
- Implements and manages the training and onboarding program for new associates
- Participates in the staff planning and hiring process for new associates
- Leads regular team and department meetings and employee one-on-ones
- Monitors and approves timecards on a daily or weekly basis
- Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
- Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
- Evaluates, implements, and manages workflow and process improvements for the department
- Ensures the department has knowledge of company and department policies and corresponding procedures are in place
- Supports employees ensuring highest level of patient satisfaction
- Develops methods for measuring and monitoring team and department performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
