Healthcare Call Center Representative - PC

BHS•Lexington, KY

20h

About The Position

Baptist Health is hiring a Medical Call Center Representative (Scheduler) for its Patient Connection Hub in Lexington, Kentucky. The role works in a fast-paced call center, handling incoming and outgoing calls and scheduling appointments for new and established patients. The representative enters patient information into the electronic health record (EHR), resolves questions concerning referrals, pre-authorizations, pre-certifications, and insurance verification, and indexes medical records. The position requires a commitment to compassionate, accurate, and courteous service for patients, providers, and team members. The role starts with first-shift hours and paid training. It will transition to work-from-home after established criteria are met.

Requirements

High school diploma or equivalent.
Strong computer skills.
Strong research and problem-solving abilities.
Successfully pass a thorough background check and drug screen.
Excellent attendance and punctuality, with the ability to meet and maintain established metrics.
Excellent verbal and written communication skills.

Responsibilities

Accept incoming calls promptly and make outbound calls in a professional and courteous manner.
Schedule appointments electronically for new and established patients.
Collect and enter information into the electronic health record with a high degree of accuracy.
Resolve patient and provider questions related to patient care referrals, pre-authorizations, pre-certifications, and insurance verifications.
Index medical records according to defined processes.
Provide compassionate customer service to patients, providers, and team members.
Communicate clearly and concisely using proper grammar and demonstrate strong telephone etiquette.
Maintain composure and a helpful disposition during stressful situations.
Maintain excellent attendance and punctuality and meet established performance metrics.