Healthcare Benefits Navigator
About The Position
Meta Care is seeking an experienced, compassionate Healthcare Benefits Navigator to support clergy, employees and health plan members of the Catholic Diocese of Crookston. This is not a clinical nursing position, and an RN or LPN license is not required. We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care. The ideal candidate may come from an employee benefits, health insurance, medical office, patient advocacy, care coordination, provider relations, or healthcare navigation background. At Meta Care, our goal is simple: help members receive the Right Care, Right Place, Right Time. You will serve as a trusted, local resource for Diocese employees and their families—someone they can turn to when they need help understanding their benefits or navigating the healthcare system. You will help members: Understand and use their health benefits Navigate insurance and provider networks Resolve healthcare access questions and barriers Locate physicians, specialists, and appropriate services Coordinate appointments and follow-up Understand referrals, prior authorizations, and other healthcare processes Connect with wellness programs and available resources Receive support following hospitalization or significant health events This is a highly relationship-driven role requiring strong communication, persistence, organization, and follow-through.
Requirements
- Healthcare knowledge
- Problem-solving ability
- Communication skills
- Genuine desire to advocate for others
- Proficient with basic Microsoft Office applications
Nice To Haves
- Experience in employee benefits
- Experience in health insurance or health plan member services
- Experience in benefits administration
- Experience in patient or member advocacy
- Experience in medical office operations
- Experience in insurance verification
- Experience in referral coordination
- Experience in prior authorization
- Experience in provider offices
- Experience in care coordination
- Experience in population health
- Experience in healthcare navigation
- Experience in practice management
- Clinical experience (MA, CNA, LPN, or RN)
Responsibilities
- Help members understand their healthcare benefits and available resources
- Assist with questions involving coverage, providers, referrals, prior authorizations, and access to care
- Advocate for members when they encounter challenges navigating the healthcare system
- Help members identify appropriate in-network providers and services
- Follow issues through to resolution rather than simply providing information
- Build trusted relationships through proactive outreach and ongoing communication
- Serve as a consistent point of contact for members who need assistance
- Help coordinate medical and specialist appointments when needed
- Provide additional support following hospitalizations or major health events
- Connect members with transportation, home support, wellness, and community resources
- Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership team
- Track member needs and ensure open items receive appropriate follow-up
- Participate in client and internal team meetings
- Support member education and engagement initiatives
- Maintain timely documentation and strict confidentiality
Benefits
- Meta Care offers a supportive environment with an experienced multidisciplinary team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
