Healthcare Ambassador

Catholic Health•Village of Rockville Centre, NY

5d•$75,000 - $95,000

About The Position

The Ambassador serves as the liaison and concierge for Catholic Health’s patients, guests, and employer partners. This individual delivers a premium, hospitality-driven experience that reflects Catholic Health’s mission of “Long Live Health” while ensuring access, comfort, and seamless coordination across the system. The Ambassador anticipates needs, removes barriers, and acts as the primary point of contact through their health care journey at Catholic Health. This position combines customer service, clinical navigation awareness, and relationship management to ensure every patient and guest receives compassionate, coordinated, and exceptional care.

Requirements

Minimum 3–5 years’ experience in hospitality, concierge services, healthcare navigation, or patient relations

Nice To Haves

Bachelor’s degree preferred (Hospitality Management, Healthcare Administration, Communications, or related).
Clinical or healthcare background (e.g., CNA, medical office coordinator) is highly desirable
Experience with Salesforce, Epic, or other CRM/EMR systems preferred
Knowledge of patient / consumer experience management platforms (e.g., Qualtrics, Medallia, Press Ganey)

Responsibilities

Serve as a high touch, single point of contact for enrolled patients
Coordinate appointments, pre-registration, transportation, lodging, and other logistics
Provide wayfinding and helps coordinate services relevant to patient care at Catholic Health + beyond
Communicates proactively before, during, and after appointments to ensure satisfaction and continuity
Escort or coordinate handoffs between departments, reducing delays and confusion
Ensure service recovery in real time to resolve any concerns or issues promptly
Support participants enrolled in the Catholic Health Concierge Medicine and Employer Health programs
Assist employer partners with scheduling, benefits coordination, and reporting access barriers
Track utilization and feedback for employer contracts to support retention and ROI analysis
Uphold hospitality standards virtually and in person
Partner with Guest Services and Facilities to ensure coordination of any necessary items
Facilitate relationships with local hotels, transportation providers, and partner organizations
Support the development of community and corporate Ambassador events
Log all patient and employer interactions in the Ambassador CRM (Salesforce or similar) for follow-up and metrics tracking
Encourage activation of Catholic Health MyChart and opt-ins to Catholic Health’s digital communications tools
Utilize Catholic Health’s digital communication tools (live texting, MyChart messaging) for proactive engagement
Document patient preferences and special requests for continuity of care
Achieve top-decile satisfaction for Ambassador-assisted interactions
Contribute to reports measuring patient loyalty, retention, and service ROI
Participate in ongoing training and experience coaching (e.g., Ritz-Carlton/Disney Institute-style modules)
Monitor and report on patient experience metrics and outcomes