Remote Healthcare Advocate - Seasonal

TaskUs•New Braunfels, TX

1d•Remote

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Join our team this season and embrace a fresh start as we work together to simplify the healthcare experience. We are dedicated to creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and optimized. Ready to grow with us and make a real difference? Join us today. The healthcare system is evolving rapidly, and you can be at the forefront of this positive change. Take advantage of some of the best training and tools in the world to help serve our valued customers. In this remote Healthcare Advocate role, you'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As an advocate, you'll use your personality and our resources to help them navigate available benefits, including enrollment assistance. This is a significant opportunity for professional growth.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service OR call center experience
Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system
This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
Ability to work full-time. Employees are expected to work a standard 8-hour shift within our business hours, with flexibility to work occasional overtime and weekends
Must reside within Texas
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must have a high-speed internet connection (cable, DSL, or fiber) with upload and download speeds suitable for the role. Wireless services such as satellite or hot spots are not permitted.

Nice To Haves

Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid)
Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
Sales OR account management experience
Experience with successfully working in a remote, home - based environment, maintaining productivity, communication, and collaboration using digital tools

Responsibilities

Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating our member websites and digital tools, encouraging and reassuring them to become self-sufficient