Healthcare Administrative Associate, Family Medicine - Westlake

Carilion Clinic•Hardy, VA

20h•Onsite

About The Position

This is a full-time, day shift position for a Healthcare Administrative Associate in Family Medicine at Westlake. The role involves maintaining front-office workflow to optimize the efficiency of the medical practice, clinic, and/or department. Carilion Clinic is a not-for-profit, mission-driven health system focused on innovation, collaboration, and continuous learning. Headquartered in Roanoke, VA, it includes hospitals, trauma centers, a NICU, physician practices, and a medical school and research institute. The position offers opportunities for career growth and professional development in a supportive work environment.

Requirements

High school diploma or GED.
No experience required.
No specific licensure, certification, or registration required.
No specific life support certification required.
Must be customer driven.
Strong grammar, spelling, and punctuation skills.
Knowledge of medical terminology.
Knowledge of office procedures and equipment.
Proficiency in computer data entry/keyboarding.
Ability to use electronic medical records.
Good organizational, communication, and interpersonal skills.
Ability to multi-task.

Nice To Haves

Knowledge of Microsoft software applications (Word, Excel).

Responsibilities

Greets, screens, and provides service to patients and visitors.
Processes mail, fax, and other documents.
Maintains multi-line phone system/switchboard.
Schedules, registers, and checks patients in/out.
Maintains medical records.
Performs data management and spreadsheets.
Runs and maintains reports.
Performs charge entry.
Processes billing documents and researches and resolves issues.
Collect co-payments, deductibles, and other self-pay amounts at time of service.
Maintains cash box and receipt books.