Health & Wellness Supervisor - PM Shift
About The Position
This role involves overseeing various aspects of health and wellness operations, including hot tubs, spa, and gift shop services, as well as bike rentals. The supervisor is responsible for managing staff, providing training and coaching, and ensuring customer satisfaction by supporting staff during peak times and performing operational duties. Key aspects include maintaining departmental communication, enforcing company policies, resolving guest complaints, and ensuring client safety and well-being. The position requires the ability to work holidays, weekends, and evenings, and to communicate effectively in the primary workplace language. Basic office equipment operation and developing knowledge in POS and Reservations Programs are also necessary. The role demands excellent customer service, the ability to handle stressful situations, and performing various physical tasks such as standing, walking, climbing, balancing, stooping, squatting, bending, twisting, kneeling, reaching, grasping, and squeezing. Occasional lifting of up to 30lbs may be required. The work environment includes exposure to weather conditions, moderate noise levels, and scents including mineral water sulfur odor.
Requirements
- Must be able to work holidays, weekends and evenings.
- Must be able to speak, read, write and understand the primary language (s) used in the workplace.
- Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
- Develop knowledge in POS and Reservations Program
- Excellent customer service
- Ability to work in stressful situations.
- Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear, taste or smell.
- Cash handling
- Coordinate multiple tasks simultaneously.
- Acute attention to detail
- The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
Responsibilities
- Assist with hot tubs, spa, and gift shop operations.
- Oversees Bike Rentals
- Oversees staff.
- Provide training and coaching to staff.
- Supports staff at peak times and undertakes any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
- Maintain strong communication within the department.
- Ensures employees adhere to company policies.
- Solve guests complaints and misunderstandings to customer satisfaction
- Ensure clients safety, comfort, and well-being.
- Perform all other duties as requested by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
