Health & Wellness Supervisor - PM Shift

Sycamore Mineral Springs Resort•San Luis Obispo, CA

16h•Onsite

About The Position

This role involves overseeing various aspects of the health and wellness operations, including hot tubs, spa, and gift shop. The supervisor is responsible for managing staff, providing training and coaching, and supporting operational duties during peak times to ensure customer satisfaction. Key responsibilities include maintaining departmental communication, ensuring adherence to company policies, resolving guest complaints, and prioritizing client safety, comfort, and well-being. The position also requires performing other duties as requested by management.

Requirements

Must be able to work holidays, weekends and evenings.
Must be able to speak, read, write and understand the primary language (s) used in the workplace.
Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
Develop knowledge in POS and Reservations Program.
Excellent customer service.
Ability to work in stressful situations.
Cash handling.
Coordinate multiple tasks simultaneously.
Acute attention to detail.

Nice To Haves

Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear, taste or smell.
Occasionally lift and/or move, carry, push and pull up to 30lbs.

Responsibilities

Assist with hot tubs, spa, and gift shop operations.
Oversee Bike Rentals.
Oversee staff.
Provide training and coaching to staff.
Support staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.).
Maintain strong communication within the department.
Ensure employees adhere to company policies.
Solve guests complaints and misunderstandings to customer satisfaction.
Ensure clients safety, comfort, and well-being.
Perform all other duties as requested by the manager.