Health & Wellness Coordinator

The Salvation Army Southern California

2d•Onsite

About The Position

The Health and Wellness Coordinator is responsible for overseeing the Group Exercise Program as well as assisting with coordination of other health and wellness programming of the Kroc Center Hawaii. The Health & Wellness Coordinator will handle recruiting, hiring, evaluating, scheduling, training, problem resolution, customer relations, quality and safety assurance. The Health and Wellness Coordinator will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the way he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Requirements

High school graduate or GED.
One year Group Exercise Instruction.
Two years of management experience or program coordination experience.
Group Exercise Certification required (minimum of one): ACE, ACSM, or AFAA or equivalent training/education.
Current CPR and First Aid certification. (ability to acquire within 6 months of hiring)
Experience in coaching/motivating individuals and groups & leadership skills.
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities will be accepted.

Nice To Haves

Bachelor’s degree in physical education, Exercise Science, Exercise Physiology or related field preferred.
Personal Training Certification (Preferred): ACE, ACSM, NSCA, or NASM.

Responsibilities

Direct supervision of the Group Exercise program: identify program needs; research new class formats to offer; schedule & supervise instructors; coordinate class schedules; mentor and evaluate instructors; assess and grow member satisfaction and retention.
Develop and implement recruitment strategies to attract qualified candidates for hiring and selection process.
Assist the manager in supervision of Fitness Attendants, and Personal Trainers: provide direction and quality control to ensure the center meets or exceeds the monthly goals for fitness operations including financial and other operating results.
Mentor Health and Wellness staff and provide feedback to help improve and develop stronger customer service outcomes.
Assist in the coordination and planning of all revenue generating activities, including but not limited to complimentary workouts, seminars, workshops, etc. and assists the membership team with fitness presentations as needed.
Assist in every aspect of the daily cleanliness of the fitness floor and locker rooms and carry out regular health and safety checks on all equipment.
Assist members and guests and encourage their involvement in our fitness programs. Maximize retention through participation and relationship building.
Develop safe, professional, exciting and comprehensive programs to ensure clients are satisfied with their group exercise program and remain motivated to attain their personal fitness goals.
Develop policies and procedures for group exercise programs and other retention- based programming.
Lead and provide excellent customer service to all members and guests according to the standards set by the Health & Wellness Manager, Program Director, and Center Director. Collaborate and assist Health & Wellness Manager in other member retention programs and initiatives, achieving targeted member retention goals for the Kroc Center Hawaii.
Possess strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic, and positive attitude.
Possess a strong member service focus. Respond professionally to requests and inquiries from guests, members, and staff to ensure effective long-term problem resolution.
Fill in for the Health and Wellness Manager when he or she is not available.
Partake in leading weekly and monthly team meetings.
Manage member integration by working closely with the sales team, medical advisor and member’s personal physician as needed.
Conduct wellness lectures and outreach activities to build awareness and wellness participation within the community.
Directly responsible for supervising a team of certified fitness professionals such as Group Exercise Instructors to meet budgeted objectives within the Kroc Center.
Maintain a current Group Fitness certification and regularly conduct and audit classes to maintain high membership retention levels.
Follow and ensure adherence to The Salvation Army Policies and Procedures.
Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
Maintain regular and punctual work attendance.
Perform other duties as assigned.