Health Unit Coordinator - Nursing Support Services

Mayo Clinic • Eau Claire, WI

1d

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. Duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates effectively with patients, visitors, and facility staff through a variety of modalities and supports communication across the continuum of care. The role also serves as a resource to health care team members and requires familiarity with multiple Mayo Clinic resources.

The HUC’s activities complement the patient care delivery model. The position requires good judgment, problem-solving and interpersonal skills, responsibility for self-development, and participation in continuous improvement activities. The HUC supports the healthcare team by anticipating and responding to team requests and patient needs.

Requirements

• High school diploma or equivalent.
• Basic knowledge of computer systems and strong keyboarding skills, including Windows-based applications, LAN use, and intranet/internet use.
• Outstanding customer service, interpersonal, and organizational skills.
• Ability to adapt effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays.
• Maintain certifications or licensure according to work unit requirements.

Nice To Haves

• Successful completion of a post-secondary Health Unit Coordinator program or HUC certification.
• At least one year of work experience in a medical environment.
• Knowledge of basic medical terminology.
• Proficiency in computer skills.
• Working knowledge of EHR systems; EPIC preferred.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• Promptly answer patient call lights and elevate patient needs to nursing staff.
• Assist the care team with managing orders in the electronic health record (EHR).
• Communicate with patients, visitors, and facility staff through a variety of modalities.
• Support communication across the continuum of care.
• Serve as a resource to members of the health care team and be familiar with multiple Mayo Clinic resources.
• Use good judgment and problem-solving skills in carrying out job duties.
• Assume responsibility for self-development within the role and participate in continuous improvement activities.
• Anticipate and respond to team requests and patient needs.
• Maintain certifications or licensure according to work unit requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED