Health Unit Coordinator

Cleveland Clinic•Mayfield Heights, OH

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. 3 Main is divided into three wings, West, South, and East, that deliver comprehensive medical, surgical, and telemetry care to adult and geriatric patients with a broad range of acute and chronic conditions. Care includes the management of heart failure, COPD, infections, gastrointestinal disorders, and other complex health issues, along with specialized services in cardiac/post-catheterization, renal, respiratory, vascular, diabetes, wound, and ostomy care. Two of the wings feature private rooms and blends elements of both complex care and medical-surgical environments, enabling them to meet diverse patient needs while maintaining a strong commitment to high-quality, patient-centered care. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Experience with typing, computer training or equivalent coursework

Nice To Haves

College degree
Microsoft Office experience

Responsibilities

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers and discharges.
Assist patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.