Health Unit Coordinator

American Addiction Centers

1d•Onsite

About The Position

The Health Unit Coordinator is responsible for coordinating tests and treatments with and between various departments for patients on nursing units. This role requires maintaining a working knowledge of the functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. The Health Unit Coordinator facilitates essential communications, including managing a multi-line telephone, unit/site paging, and the hospital information system. They screen incoming telephone calls, monitor department office equipment, and troubleshoot minor issues, arranging for repairs of major malfunctions. A key aspect of this role is maintaining proficiency in the Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment. The position also involves processing daily patient charges, compiling necessary chart forms for patient admissions, transfers, discharges, and expirations, and obtaining medical records for transfers to nursing homes and other healthcare facilities. Verification of complete and accurate patient demographic information, identification, and registration within the medical record, including the appropriate level of care, is also a responsibility. The Health Unit Coordinator must establish and maintain positive customer relations, contribute to a harmonious work environment, and demonstrate excellent communication and interpersonal skills, adapting to interruptions and changing priorities. This role requires the ability to provide age-appropriate care, demonstrating knowledge of growth and development across the life span and assessing patient status based on age-specific needs.

Requirements

High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
No experience required.
Basic computer skills.
Excellent oral and written communications.
Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
High level of attention to detail essential.
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
Must be able to lift up to 35 lbs. occasionally.
Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary.
Must have functional vision, hearing, and speech.
Operates all equipment necessary to perform the job.

Nice To Haves

Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Responsibilities

Coordinates tests and treatments with and between various departments for patients on nursing units.
Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
Screens incoming telephone calls.
Monitors department office equipment and troubleshoots minor problems.
Arranges repair of major malfunctions.
Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
Processes daily patient charges and/or related procedures through the system.
Compiles necessary chart forms for admissions, transfers, discharges and expirations.
Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
Establishes and maintains positive customer relations and contributes to a harmonious work environment.
Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program