Health Unit Coordinator-Delnor Orthopedic Oncology Med Surg Unit Part Time Days
About The Position
The Health Unit Coordinator reflects Northwestern Medicine’s mission, vision, and values and complies with its ethics, compliance, policy, regulatory, and accreditation requirements. The role performs unit-based reception, clerical, medical-record, and patient-registration functions. It serves as a liaison between patient-care units and other patient-related departments and manages unit workflow in coordination with the Charge Nurse and/or assistant manager. The coordinator must set priorities, handle emergency situations calmly, communicate with staff, patients, and families, and provide customer-oriented service. This is a part-time position working two 12-hour shifts per week, 6:30 a.m. to 7:00 p.m., with every other Saturday and Sunday and rotating holidays required. The position is 24 hours per week (0.6 FTE). The hourly salary range is $17.05 to $25.58.
Requirements
- High school diploma or GED equivalent.
- Basic computer knowledge.
- Ability to communicate effectively in English, verbally and in writing.
- Ability to assess when an interpreter is needed and use interpreter services effectively.
- Excellent customer service skills.
Nice To Haves
- One year of experience in a pertinent clinical specialty.
Responsibilities
- Present a friendly, approachable, professional demeanor and appearance.
- Provide accurate information and timely updates to patients and customers; address questions and concerns promptly or direct them to appropriate people and resources.
- Give directions and help patients and customers find their way, and use service-recovery skills to resolve problems or service breakdowns.
- Demonstrate teamwork, communicate effectively, respect diverse opinions and disciplines, and use organizational and unit resources efficiently.
- Manage the work schedule effectively, complete tasks on time, and contribute to continuous improvement, cost reduction, streamlined processes, and service development.
- Coordinate work with the Manager and Charge Nurse; communicate appropriately with managers, charge nurses, coworkers, and physicians, and consult other departments to support an interdisciplinary approach to patient needs.
- Retrieve laboratory results from the computer and bring them to the attention of the nurse caring for the patient.
- Interact professionally with patients and families and provide explanations and verbal reassurance as needed.
- Prepare medical records for new admissions; disassemble charts and forward them to Medical Records upon discharge; maintain record contents in chronological order behind tabs.
- Obtain required signatures and documents and be aware of the Petition and Certificate process for involuntary admissions.
- Accurately transcribe and clarify handwritten orders, physician order sets, and clinical data; enter and verify computer orders to support timely, accurate delivery of medications, supplies, and diagnostic or therapeutic tests and services.
- Seek learning opportunities, participate in professional growth and development, and share continuing-education knowledge with coworkers.
- Use computer systems for order entry, results, documentation, and policies; operate equipment safely and correctly.
- Remain flexible and organized under stress and manage multiple high-level, time-sensitive tasks.
- Answer the telephone and monitor the unit closed-circuit camera and intercom/door-entry system politely, communicating information to appropriate staff or family.
- Prioritize and complete unit work as the needs of the unit, patients, and staff change.
- Monitor patient type in the computer against actual status and correct discrepancies.
- Perform pre-census activities and validate daily admission, discharge, and census lists.
- Register patients in the computer.
- Conduct telephone inquiry screenings and determine appropriate disposition based on the call; observe patient confidentiality and Release of Information requirements.
- Order supplies and print forms used for patient charts.
- Perform other duties as assigned.
Benefits
- Competitive benefits are described as including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. The posting also refers candidates to detailed benefits information and eligibility by employment classification.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
