Health Unit Coordinator - Mental Health Float

HealthPartners•Saint Paul, MN

1d•Onsite

About The Position

Regions Hospital is hiring a friendly, organized, and adaptable individual to join the NE6 Inpatient Mental Health department as a Health Unit Coordinator (HUC)! Focused on our Circle of Support core values, our multidisciplinary team provides patient and family centered care geared towards the uniqueness of each patient. We offer a welcoming and respectful environment that is stigma free to patients and their families. Patients on this unit are 18 years and older and are experiencing acute mental health illness of high acuity. In addition, patients may have medical/surgical conditions that are being treated and require intervention. Taking on the role as a Health Unit Coordinator means you will use your communication and critical-thinking skills to support the nursing staff and create a welcoming environment for patients and visitors. As a Health Unit Coordinator, you serve as the first person of contact on the unit and will be responsible for providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing. In addition to customer service, this position simultaneously performs clerical/receptionist functions on a patient unit which includes but are not limited to, organizing, and maintaining unit supplies necessary for daily activities, preparing and maintaining patient records, preforming data entry into the electronic system, acting as a resource to medical staff regarding hospital protocols and communicating between staff, patients, families, care providers, and between the unit and other hospital departments.

Requirements

Minimum of 1 year clerical or healthcare experience or recent (within 1 year) graduate of a clerical/healthcare training program
Skill and ability to demonstrate exceptional customer service
Ability to respond patiently and effectively to questions asked by patients, family, providers and staff
Ability to communicate effectively and work cooperatively with patients, visitors and coworkers
Proficient computer skills
Ability to use office equipment
Ability to set priorities and manage time effectively
Consistently demonstrates attention to detail in completing tasks, ensuring accuracy and preventing errors to maintain high-quality outcomes
High school diploma or equivalent preferred
Completion of a Health Unit Coordinator or related healthcare education program
Previous experience using an electronic medical record
Knowledge of medical terminology
Demonstrates understanding of patient rights and privacy

Responsibilities

Organizing, and maintaining unit supplies necessary for daily activities
Preparing and maintaining patient records
Performing data entry into the electronic system
Acting as a resource to medical staff regarding hospital protocols
Communicating between staff, patients, families, care providers, and between the unit and other hospital departments
Providing exceptional customer service to patients and visitors through welcoming behaviors, effective communication, and information sharing
Performing clerical/receptionist functions on a patient unit