Health Unit Coordinator – Progressive Care Stepdown Unit

Cleveland Clinic•Grosse Pointe, MI

2d•Onsite

About The Position

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world. South Pointe Hospital’s Progressive Care Stepdown Unit (PCCU) offers a warm healing environment to cardiac and renal patients. Caregivers in the PCCU specialize in peritoneal dialysis and provide individualized, quality care to patients experiencing cardiac-related diseases. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Experience with typing, computer training or equivalent coursework

Nice To Haves

College degree
Microsoft Office experience

Responsibilities

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers and discharges.
Assist patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.