Health Unit Coordinator (HUC)-AFSCME, Surgical Oncology-9CCP, Part Time, Second Shift

UC Health•Cincinnati, OH

About The Position

The Health Unit Coordinator (HUC) facilitates the efficient functioning of a patient care unit by performing receptionist and clerical/non-clinical support activities. The role requires knowledge of age-specific needs of the patient population and provides support for patient services under the supervision of nursing management. The position supports teamwork and coordination across the unit, communicates with patients, visitors, personnel, and other departments, and maintains confidentiality. It also provides clerical assistance related to patient charts, admissions, discharges, transfers, tests, therapies, and medical records.

Requirements

High school diploma or equivalent.
1–2 years of equivalent customer service experience.
Ability to take initiative with minimal supervision and work as a self-starter.
Excellent written and verbal interpersonal communication skills.
Excellent computer skills, including Microsoft Word, Excel, Outlook, and database management.
Time management skills and ability to handle multiple tasks in a demanding environment.
Complete yearly mandatory unit-specific, hospital, and safety education.
BLS certification; training can be provided during orientation if not certified at hire.

Nice To Haves

HUC education from a college or vocational school.
Knowledge of medical terminology.

Responsibilities

Work effectively with the team to complete daily team and unit tasks, support unit goals, and foster group cohesiveness.
Communicate clearly, courteously, and effectively verbally and through written and computer documentation while maintaining confidentiality.
Provide prompt, courteous communication to patients, visitors, and personnel.
Keep the Admitting office informed of patient activity through the Hospital information system.
Communicate with Environmental and Nutritional Services to ensure appropriate activities occur.
Use computer access appropriately for laboratory, diagnostic, and other needs, and contact the IS&T Help Desk when workstations or devices malfunction.
Answer the intercom and telephone within UCMC standard timeframes and direct information to the appropriate recipient.
Use the appropriate paging or intercom system to notify health care team members as requested.
Page the resuscitation team during cardiac arrests and remain available at the nurse station for further instructions.
Provide interdepartmental information, such as phone messages, to the appropriate clinicians.
Assemble patient charts with the required forms and provide additional forms as needed.
Prepare charts for patients scheduled for operating room procedures, special studies or therapies, transfer, or discharge.
Prepare, maintain, and file forms and reports in patient charts.
Coordinate with disciplines on STAT priorities, including medications, IVs, laboratory work, and test scheduling.
Process admissions, discharges, deaths, and transfers through appropriate computer systems, including related labels, charge documents, registration, disposition, and unit-log tasks as applicable.
Schedule and coordinate in-house transportation for patients receiving scheduled studies and therapies.
Assist with discharge coordination, process discharges appropriately, and ensure patient records are sent to Medical Records.
Maintain presence at clerical stations, arrange coverage for short absences, or notify the charge nurse of an absence.
Audit and follow up on missing medical record documents, including consents and advance directives.
Retrieve information for clinicians using EPIC and other clinical information systems.
Adhere to the dress code and complete annual competencies required by the organization.