Health Unit Coordinator - Med/Surg & Telemetry

Cleveland Clinic•Colesville, MD

About The Position

The Health Unit Coordinator supports the organization and flow of Marymount Hospital’s 2 East/2 South Medical-Surgical Unit and provides customer service to patients, families, and visitors. The unit cares for pre- and post-operative patients, with an emphasis on orthopaedics, endocrinology, and general surgery. Patients may receive care for congestive heart failure, chest tubes, wound VACs, endocrinology disorders, and orthopaedic procedures such as hip and knee replacements. The role includes welcoming and orienting newly admitted and transferred patients, responding to call lights, making rounds, and assisting with admissions, transfers, and discharges. The coordinator also helps patients and families find their way and access resources; maintains patient records and care-related documents; performs computer and clerical work; and helps troubleshoot unit equipment. The position works nights from 7:00 p.m. to 7:30 a.m.

Requirements

High school diploma or GED.
One year of experience in a customer service-related role.
Experience with typing, computer training, or equivalent coursework.

Nice To Haves

College degree.
Experience with Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.

Responsibilities

Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers, and discharges.
Help patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Perform computer tasks, including updating schedules and managing patient information.
Assist with unit clerical functions.
Help troubleshoot equipment failures involving the call system, portable phones, WOWs, and other unit devices.