Health Unit Coordinator-Neuro-ICU Part-Time Days

Northwestern Memorial Healthcare • Winfield, IL

1d

About The Position

The Health Unit Coordinator reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, and applicable regulatory and accreditation standards. The position performs unit-based reception, clerical, medical-record, and patient-registration functions and helps manage unit workflow in coordination with the charge RN and/or assistant manager. The coordinator serves as a liaison between patient-care units and other patient-related departments, communicates with patients, families, and staff, and handles changing priorities and emergency situations calmly.

This is a part-time day position in the Neuro-ICU. The schedule alternates weekly: Week 1 is Monday, Friday, and Saturday; Week 2 is Sunday, Monday, and Friday. The coordinator supports patient care by managing records and orders, registering patients, communicating and routing information, monitoring unit systems, and assisting with the administrative workflow of the unit.

Requirements

• High school diploma or GED equivalent.
• Basic computer knowledge.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to assess when an interpreter is needed and use interpreter services effectively.
• Excellent customer service skills.

Nice To Haves

• One year of experience in a pertinent clinical specialty.

Responsibilities

• Present a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers; address questions and concerns or connect people with appropriate resources.
• Give directions and assist patients and customers with finding their way.
• Use service recovery skills to address problems or service breakdowns.
• Demonstrate teamwork, communicate effectively, respect diverse opinions, and acknowledge colleagues’ contributions.
• Use organizational and unit resources efficiently; manage work schedules and complete tasks on time.
• Contribute to continuous improvement, cost reduction, streamlined processes, and service improvements.
• Coordinate work with the Manager and Charge Nurse and communicate clearly with managers, nurses, co-workers, physicians, and other departments.
• Retrieve laboratory results from the computer and bring them to the attention of the nurse caring for the patient.
• Interact professionally with patients and families and provide explanations and verbal reassurance as needed.
• Prepare medical records for new admissions, maintain records in chronological order behind appropriate tabs, obtain required signatures and documentation, and disassemble charts and forward them to Medical Records upon discharge.
• Understand the Petition and Certificate process for involuntary admissions.
• Accurately transcribe and clarify handwritten orders, physician order sets, and clinical data.
• Enter and verify computer orders to support timely and accurate delivery of medications, supplies, and diagnostic or therapeutic tests and services.
• Pursue learning opportunities and participate in professional growth and development activities; share knowledge from continuing education with co-workers.
• Use computer systems for order entry, results, documentation, policies, and related work.
• Operate equipment safely and correctly and remain flexible, organized, and effective under stressful situations and while handling multiple time-sensitive tasks.
• Answer telephones, monitor the unit closed-circuit camera and intercom/door-entry system, and communicate information to appropriate staff or family members.
• Prioritize and complete unit work as the needs of the unit, patients, and staff change.
• Compare patients’ computer-listed status with their actual status and make corrections when necessary.
• Perform pre-census activities and validate daily admission, discharge, and census lists.
• Register patients in the computer.
• Conduct telephone inquiry screenings and determine an appropriate disposition based on the contact.
• Observe patient confidentiality and Release of Information requirements.
• Order supplies and print forms used for patient charts.
• Perform other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and protect against unexpected life events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED