HUC Health Unit Coordinator - Neonatal Intensive Care Unit - Sinai
About The Position
The Health Unit Coordinator (HUC) - Neonatal Intensive Care Unit (NICU) position at Aurora Sinai Medical Center is a full-time role responsible for coordinating tests and treatments with various departments for patients on nursing units. This role involves maintaining a working knowledge of departmental functions and services to facilitate scheduling, managing communications via telephone and hospital information systems, and screening incoming calls. The HUC also monitors and troubleshoots office equipment, maintains knowledge of the Electronic Medical Record (EMR) system for ordering supplies, processes daily patient charges, and compiles necessary chart forms for patient admissions, transfers, discharges, and expirations. Additionally, they obtain medical records for transfers, verify patient demographic information, and establish positive customer relations by responding courteously to requests and call lights, demonstrating proper phone etiquette, and fostering communication within the healthcare team. This role requires the ability to provide age-appropriate care, demonstrating knowledge of growth and development across the lifespan and assessing patient status based on age-specific needs.
Requirements
- Basic computer skills.
- Excellent oral and written communications.
- Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
- High level of attention to detail essential.
- High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
- No experience required.
Nice To Haves
- Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).
Responsibilities
- Coordinates tests and treatments with and between various departments for patients on nursing units.
- Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
- Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
- Screens incoming telephone calls.
- Monitors department office equipment and troubleshoots minor problems. Arranges repair of major malfunctions.
- Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
- Processes daily patient charges and/or related procedures through the system.
- Compiles necessary chart forms for admissions, transfers, discharges and expirations.
- Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
- Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
- Establishes and maintains positive customer relations and contributes to a harmonious work environment.
- Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
- Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
