Health Unit Coordinator-Inpatient Hospice Care Center

Cleveland Clinic

17h•Onsite

About The Position

Come join Cleveland Clinic Justin T. Roger Hospice Care Center where you can make a difference in the community every day. At this facility, our caregivers help prepare patients and their families physically, emotionally and spiritually prepare for the end of life. Here, you will work alongside compassionate physicians, nurses and other healthcare staff to offer patients support and comfort as they adjust to the hospice environment. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Experience with typing, computer training or equivalent coursework

Nice To Haves

College degree
Microsoft Office experience

Responsibilities

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers and discharges.
Assist patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.