Health Unit Coordinator/Patient Care Assistant - Pre/Post/Short Stay
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role offers continuing education and advancement opportunities for a long, successful career. The Health Unit Coordinator (HUC) provides essential organizational, receptionist, and clerical support to patient care units and the healthcare team. Responsibilities include monitoring and ordering supplies, assisting with managing orders in the electronic health record (EHR), and serving as a communication hub for patients, visitors, and staff. The HUC acts as a resource, utilizing good judgment, problem-solving skills, and strong interpersonal abilities to support the patient care delivery model and participate in continuous improvement. The Patient Care Assistant (PCA) assists with delegated direct and indirect patient care tasks under the supervision of a registered nurse, performing skills limited by law to unlicensed nursing personnel.
Requirements
- Must be 18 years of age prior to start date.
- Ability to read and communicate effectively in English.
- Basic computer knowledge and skills.
- Ability to multitask, work well under pressure and meet deadlines.
- Demonstrate excellent organizational, communication, writing and listening skills.
- Ability to work effectively in a team setting.
- Knowledge of medical terminology.
- Flexibility (Works flexible hours, which include days, evenings, and/or nights, holidays, and weekends).
- Self-directed.
- Able to adapt to unpredictable situations.
- Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross (certification will be included as part of the orientation program if not currently held).
Nice To Haves
- Successful completion of a health unit coordinator program or comparable experience.
- Current CHUC certification.
- Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry in "non-expired" status.
- Completion of 12 college credits -OR- High school diploma/ GED with successful completion of a Nursing Assistant training or equivalent.
Responsibilities
- Provides organizational, receptionist, and clerical support to patient care units and the health care team.
- Monitors and orders supplies.
- Assists the care team with managing orders in the electronic health record (EHR).
- Communicates effectively via a variety of modalities with patients, visitors, and facility staff.
- Plays an integral role in communication across the continuum of care.
- Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources.
- Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills.
- Assumes responsibility for self-development within the role and participates in continuous improvement activities.
- Supports the healthcare team by anticipating and responding to team requests and patient needs.
- Assists staff with delegated tasks of direct and indirect patient care which supports and complements nursing practice under the supervision of a registered nurse.
- Carries out delegated skills that are within those functions limited by law to unlicensed nursing personnel.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
