Short Stay

Mayo Clinic•Eau Claire, WI

1d•Onsite

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs. The Patient Care Assistant assists staff with delegated tasks of direct and indirect patient care which supports and complements nursing practice under the supervision of a registered nurse. The Patient Care Assistant carries out delegated skills that are within those functions limited by law to unlicensed nursing personnel.

Requirements

Must be 18 years of age prior to start date
Ability to read and communicate effectively in English
Basic computer knowledge and skills
Ability to multitask, work well under pressure and meet deadlines
Demonstrate excellent organizational, communication, writing and listening skills
Ability to work effectively in a team setting
Knowledge of medical terminology
Flexibility (Works flexible hours, which include days, evenings, and/or nights, holidays, and weekends)
Self-directed
Able to adapt to unpredictable situations
Basic Life Support for Health Care Providers from American Heart Association or American Red Cross (will be included as part of the orientation program if not currently held)

Nice To Haves

Successful completion of a health unit coordinator program or comparable experience
Current CHUC certification
Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry in "non-expired" status
Completion of 12 college credits -OR- High school diploma/ GED with successful completion of a Nursing Assistant training or equivalent

Responsibilities

Monitoring and ordering supplies
Assisting the care team with managing orders in the electronic health record (EHR)
Communicating effectively via a variety of modalities with patients, visitors, and facility staff
Playing an integral role in communication across the continuum of care
Functioning as a resource to members of the health care team
Carrying out all aspects of the job using good judgment and problem-solving skills
Assuming responsibility for self-development within the role
Participating in continuous improvement activities
Anticipating and responding to team requests and patient needs
Assisting staff with delegated tasks of direct and indirect patient care
Carrying out delegated skills that are within those functions limited by law to unlicensed nursing personnel