Health Unit Coordinator/Nurse Assistant - 4E Labor and Delivery
About The Position
The Health Unit Coordinator (HUC) performs admission/discharge folders and ensures that all necessary forms are available. The HUC assists with answering telephone calls and messages at nurse's station and assists with transportation needs based on facility location. This role functions as the nursing unit receptionist and customer service associate, assisting to meet patient and family needs, completing service recovery and follow-up, and advising charge nurses of unsatisfactory outcomes and patient concerns. The HUC also manages the nurse call system, triages customer calls, maintains excellent telephone etiquette, facilitates department flow, performs chart completion, prepares forms for the electronic medical record, completes charge entry and patient account maintenance, performs data entry, receives and directs patients, visitors, and professionals, performs transfer and discharge procedures, manages patient prescription printing, assists nursing staff in compiling patient education materials, and schedules patient post-hospital appointments.
Requirements
- Basic Life Support (BLS) | American Heart Association (AHA) | Within 90 days of Start Date
- Proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.
Responsibilities
- Completes physician order processing and communicates orders to the nurse and ancillary departments.
- Identifies and communicates patient issues to the nurse or identified caregiver.
- Ensures distribution of communication as assigned/requested, i.e., interdepartmental faxes, requests to post, mail, etc.
- Functions as the nursing unit receptionist to patients, families, external customers, internal customers, and staff.
- Functions as the customer service associate for the nursing unit.
- Assists to meet the patients and family needs.
- Completes service recovery and follow up.
- Advises charge nurses, Supervisors or Manager of unsatisfactory outcomes and patient concerns.
- Demonstrates knowledge of and ability to manage the nurse call system by answering call lights courteously and relaying information according to priority.
- Triages customer calls and requests by notifying the appropriate staff member.
- Maintains excellent telephone etiquette.
- Facilitates department flow.
- Performs chart completion and ensures that all necessary chart forms are available.
- Maintains paper chart forms and prepares forms for entry into electronic medical record.
- Completes charge entry, charge review, lost charge tracking and patient account maintenance.
- Completes data entry in a timely manner and obtains, maintains, and completes all computer reports.
- Receives and directs all patients, visitors, and professionals ensuring that their needs are met in a courteous and timely manner.
- Performs transfer and discharge procedures and manages patient prescription printing.
- Assists nursing staff in compiling patient education materials.
- Schedules patient post-hospital appointments.
- Performs other duties as assigned or needed to meet the needs of the department/organization.
Benefits
- health plan
- 401(k) retirement plan
- dental plan
- vision plan
- life and disability insurance
- education assistance
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
