HUC 0.9 Days
About The Position
The Health Unit Coordinator II, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
Requirements
- High School Diploma/GED
- 1 year Related healthcare experience
- Basic Life Support Program (BLS) - American Heart Association
- Certified Nursing Assistant (CNA) - State Licensing Board for Illinois
- National Association of Health Unit Coordinators (NAHUC) - National Association of Health Unit Coordinators
- EKG Monitoring Certification - National Healthcareer Association (NHA)
- Certified Nursing Assistant (CNA) - State Licensing Board for Indiana
Responsibilities
- Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
- Answer questions utilizing appropriate response standards, and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors to act as a first line customer service advocate.
- Facilitate communication of patient information, working within the unit, as well as with other units and departments.
- Answer multi-line telephones addressing the caller’s questions or directing the caller to the appropriate party.
- Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
- Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
