Health Unit Clerk – Neuroscience Unit

Cleveland Clinic•Akron, OH

2d•Onsite

About The Position

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. Akron General’s 9100 Neuroscience Unit is a private 22-bed unit that cares for patients who suffer from strokes, TBI (Traumatic Brain Injuries), spinal cord injuries and s/p craniotomy (after staying in NSICU). As a Health Unit Clerk, you will provide a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Prior job experience with typing or computer training or equivalent coursework

Nice To Haves

Microsoft Office experience

Responsibilities

Perform administrative and clerical duties.
Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
Assist with processing patient admissions, transfers and discharges.
Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Troubleshoot equipment.
Respond to patient call lights.
Keep nursing stations clean and organized.
Complete mandatory education and training.