Health Unit Clerk, Mental Health Unit

Baystate Health•Greenfield, MA

8d•$17 - $24•Onsite

About The Position

Baystate Health is seeking a Health Unit Clerk for their Mental Health Unit at Baystate Franklin Medical Center in Greenfield, MA. This full-time position involves 36 hours per week with 12-hour shifts from 8 am to 8:30 pm, Monday through Wednesdays. The role functions as a primary contact for the unit, coordinating patient and department information. Responsibilities include preparing medical records, ensuring accurate labeling, maintaining communication, answering telephones, entering transportation orders, and using the tele-tracking system. The clerk will also establish collaborative relationships with the healthcare team, assist with patient care activities, provide feedback to coworkers, and communicate positively with patients and staff. Other duties as required.

Requirements

Three years of an acute hospital setting Secretarial experience with computer knowledge required
Minimum of one-year of medical secretary or unit clerk experience preferred
GED or HiSET

Nice To Haves

minimum of one-year of medical secretary or unit clerk experience

Responsibilities

Functions as a critical primary contact for the unit and facilitates/coordinates the collection/dissemination of vital patient and department information.
Prepares medical records (copies of the chart, completing all appropriate forms, obtaining signatures, faxing patient demographics, obtaining imaging discs) before patient transfer.
Ensures all pages are accurately labeled with correct patient identification.
Maintains accurate and timely communications within the unit.
Answers telephone consistently in a courteous manner with proper identification and ensure direction to the appropriate team member without delay (at least 120 calls per shift).
Enters transportation orders for all patients traveling to other departments through tele-tracking.
Uses the tele-tracking system to obtain items needed in the department (stretchers, wheelchairs, blood, beds), exchange code carts, etc.
Establishes and maintains collaborative relationships with members of the health care team.
Assists team members with patient care activities.
Provides feedback to coworkers to promote effective team relationships.
Communicates an attitude of positive customer-focused interactions at all times.
Other duties and responsibilities as required.